Good morning! The champagne popped, and the calendar flipped… Welcome, 2025. 🥂

Restaurant leaders spilled the tea on 2025 predictions — get the inside scoop to serve up success this year.

What’s on tap in this issue:

• Data’s a gold mine
• Top-shelf efficiency through tech
• Sustainability woos conscious customers
• Get a $100 gift card

​​​​​Industry news

What’s cookin’ in the industry?

2025 will simmer with lower interest rates and high-level personalization, automation, and sustainability. ♨️ According to industry leaders, here’s what the future holds for restaurants. 👇

Data is the new currency

Restaurants that use guest data to elevate personalized experiences and operational efficiency will win over the competition.

📈 Red Robin’s loyalty program lets them send exclusive offers to each member based on visitation and menu habits. New member transactions are up 141% over last year.

Tech-driven efficiency takes the lead

Restaurants may face tighter labor markets due to immigration reform. Meanwhile, labor rates could spike from California-like wage models landing in other states.

Automation investments in more advanced back-of-house tech will be essential to pad margins.

🥬 Sweetgreen is on track to open 7 new restaurants equipped with automated makelines called Infinite Kitchens. After testing its first Infinite Kitchen location, ticket sales were up 10%, and employee turnover shrunk by 45%.

Get ready for a fusion of convenience + experience

Evolving consumer preferences demand more exceptional dine-in, delivery, and takeout experiences with multi-channel service flexibility.

🍽️ Restaurants like BJ’s Restaurant & Brewhouse are leaning into catering as an additional revenue stream. Their easy online ordering system makes ordering large amounts of food with special requests a differentiator.

Eco-friendliness goes mainstream

Sustainability remains a key focus, with Gen Z and millennials favoring eco-friendly practices like local sourcing, energy efficiency, and plant-based offerings.

🌍🐟 Conscious Hospitality Group’s proves sustainability is scalable with its rigorous fish-supplier vetting and cost-friendly compostable forks. Their 60-unit restaurants attract customers willing to pay more to support their ocean-to-plate philosophy.

Timely tips

Make 2025 the year of experiences. Use these tips to help your customers feel known, appreciated, and cared for with exceptional service.

🍻 Offer a personalized dining experience with the “Cheers” approach. Diners want to eat where everybody knows their name. Use data to personalize customers’ dining experience, with menu suggestions and special offers tailored to their order preferences. 80% of consumers under 40 consider personalized recommendations important to their digital ordering experience.

📊 Get down with data-driven decisions. Invest in integrated software systems to monitor real-time metrics on sales, customer preferences, R&M, and inventory. Use this data to optimize your offerings, reduce waste, and tighten up your operation.

From the community​​​​​

Magnolia Bakery serves up a sweet R&M overhaul with ResQ

Magnolia Bakery, beloved for its cupcakes and banana pudding, faced a not-so-sweet challenge — managing R&M across 10+ U.S. locations with a chaotic system of 50+ invoices per month, constant trades follow-ups, and outdated paperwork orders.

ResQ was the sweet solution that simplified everything.

By consolidating trades management, invoicing, and work orders into one platform, Magnolia reclaimed 12 hours a month and slashed R&M costs by 9.2% in just 6 months.

Store managers now use a QR system to report issues, while facilities manager Justin Jones can plan proactively instead of reacting to emergencies. Preventive maintenance for HVAC and refrigeration has cut emergency repairs and extended equipment life.

With ResQ, Magnolia isn’t just saving dough — it’s whipping up a recipe for sweet success. 🍰

Break time

Your ResQ Wrapped 2025

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Want your 2025 to run this smoothly?

✅ Keep your team cooking, not waiting.
✅ Be the hero who prevents chaos before it starts.
✅ Save hours (and your sanity) with proactive maintenance.
✅ Say goodbye to downtime drama.

Exclusive for The Fix subscribers:​​​​​​ Take a demo of ResQ and get a $100 gift card to kick off your year right. Just say you heard about us from The Fix.

​​​Disclaimer: To qualify for this offer, you must be a restaurant group with at least 4 locations and haven’t demoed with ResQ in the last 3 months.

— Kareem at ResQ

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Shameless plug

What does ResQ do?

ResQ is the ONLY facilities management platform that streamlines restaurant R&M operations and enhances oversight.

Operators can efficiently track assets, create work orders quickly, and choose from a network of quality trades businesses to work with.

ResQ makes it possible to cut costs, save time, and scale — all at the same time

Love free samples? We do, too. Schedule a FREE demo to see how ResQ can help you kick R&M chaos to the curb.