Good morning! Happy month of sugar rushes, eggnog benders, and mistletoe lurkers. ⛄

Restaurants sleighing their December sales are doing it with tech automation — the gift that keeps on giving all year long. 👇

What’s on tap in this issue:

• Restaurants getting down & digital
• Boost sales auto-magically
• The gift of tech pays off

🎄Want an extra $100 this holiday? Now that you’ve been getting your Fix on for a while, are you ready to improve your R&M ops going into 2025? Book a call with our team now, say you heard about us from The Fix, and get a $100 gift card after the demo — exclusive for The Fix readers.

Disclaimer: To qualify for this offer, you must be a restaurant group with at least 4 facilities and haven’t demoed with ResQ in the last 3 months. We’re spreading holiday cheer, but we’ve gotta keep it fair! 🎁

​​​​​Industry news

What’s cookin’ in the industry?

Restaurants turning tasks over to tech are winning the holiday rush with more sales and happier customers. 🔥

Restaurants tech the halls with smarter service

‘Tis the season to “tech” advantage of digital automation.

These restaurants boarded the tech train to woo customers, speed up service, and skyrocket sales.

🍽️ Atlas Restaurant Group delivers on loyalty. Their rewards app doubled member spending compared to non-members and increased visit frequency. With personalized offers and $5 sign-up rewards, loyalty pays off — literally.

🍕 Marco’s Pizza perfects delivery with AI. Custom-built tools like Automated Promise Time predict delivery and prep with NASA-like accuracy, ensuring top-notch speedy service. Combine that with top-tier team training, and they have a recipe for uber efficiency.

🥑 Chipotle’s Autocado transforms guac-making. This fancy-pants machine slashed guacamole prep time by 50%. They’re also testing an automated digital makeline that boosts order accuracy and can manage 65% of digital orders. The result? Faster service, less waste, and happy staff, ready to guac and roll.

Better service auto-magically

On the first day of Christmas, automation set me free…

The State of Restaurants Report 2025 rolled out serious stats about the benefits of using tech and automation to engage customers, trim costs, and serve up holiday-level efficiency year-round.

💨 Speedier service — Automation boosts service speed by 37%, ensuring smoother operations and happier guests during the busy holiday rush.

📈 Sales surge — Restaurants embracing automation saw sales jump by 41%, turning efficient systems into major revenue drivers.

😊 Jolly customers — Automated efficiencies translate to a 42% staff productivity bump, which leads to 31% higher customer satisfaction — keeping those holiday crowds coming back for more.

Moral of this story? Automation paves the road to cutting costs and boosting sales this holiday season and into 2025.

Timely tips

With food and labor costs at an all-time high, simply raising menu prices won’t cut it anymore. Don’t sweat it. With tech automation, you can boost efficiency, sales, and customer loyalty this holiday season.

🧊 Let loT sensors do the monitoring. IoT-enabled sensors monitor kitchen equipment and automatically alert you when something’s off. Maintain food safety compliance automatically with detailed temp and humidity logs.

🏋️ Embrace smart ordering systems. Use AI tools to predict customer preferences and optimize your menu. Personalized recommendations can increase upsells and improve the dining experience.

🌀 Optimize delivery & takeout. Platforms like Toast integrate POS systems with 3rd party delivery apps like DoorDash and Grubhub to ensure orders are seamless, accurate, and on time.

From the community​​​​​

Delicious Hospitality’s recipe for success

When NYC-based Delicious Hospitality Group found themselves up the R&M river without a paddle, they knew it was sink or swim time. Their operations team struggled to juggle cost tracking, vendor communication, and equipment issues with no tech partner and a recently departed facilities manager.

Enter ResQ — the sidekick they never knew they needed.

In a matter of months, ResQ upped DHG’s R&M game, slashing time spent on tasks by 50%. With 190+ work orders completed and 10 maintenance plans now humming along, the operations team has reclaimed precious hours to focus on what they do best — creating unforgettable guest experiences.

Vendor management woes were gone, and costs were finally under control.

Thanks to ResQ’s centralized platform, Daryl Christian, DHG’s ops manager, now tracks every dollar and work order with ease.

ResQ didn’t just tidy up the chaos — it delivered big on accountability and savings.

Vendors are held to higher standards, budgets are predictable, and surprise repairs are handled without panic. With ResQ, DHG’s locations are running like clockwork, leaving the team free to focus on growth and guests — not clogged drains and unreliable vendors.

Break time

Calm is a survival skill…

This chill operator’s secret? Having the trusty ResQ Vendor Directory to lean on.

— Kareem at ResQ

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Shameless plug

What does ResQ do?

ResQ is the ONLY facilities management platform that streamlines restaurant R&M operations and enhances oversight.

Operators can efficiently track assets, create work orders quickly, and choose from a network of quality vendors to work with.

ResQ makes it possible to cut costs, save time, and scale — all at the same time

Love free samples? We do, too. Schedule a FREE demo to see how ResQ can help you kick R&M chaos to the curb.