Work seamlessly with internal technicians and handymen
Benefits of our internal technician management software
Seamlessly assign work orders to in-house technicians, whether it's a handyman, custodian, or dedicated staff member. Leverage your internal team for regular tasks or recurring preventative maintenance work.
Streamlined Workflow
See a custom list of all the tasks that are assigned to you - and take action on them directly from your dashboard.
Avert Unnecessary Calls
Increase call aversion by only forwarding work orders to external vendors if necessary, after your team has had the opportunity to tackle the issue.
Improved Accountability
Provide your team with clear assignments, track performance, and ensure tasks are completed promptly, even when you are not on site.
FAQ
When should I use internal technicians instead of external vendors?
Use your in-house team for routine tasks, preventive maintenance, and simple fixes they're trained to handle. Things like changing air filters, resetting breakers, unclogging drains, or basic equipment cleaning. Save external vendors for specialized work that needs licenses (electrical, plumbing, HVAC repairs) or equipment your team doesn't have.
How do I assign work orders to internal staff?
You assign work orders to internal staff the same way as assigning to vendors. Create a work order, select your internal technician or handyman from the list instead of an external vendor, and it shows up on their dashboard. They can accept it, add notes, upload photos, and mark it complete, giving you the same tracking and documentation as vendor work.
How does internal technician management reduce costs?
Internal technician management reduces costs by helping you avoid service call minimums like that $150 just to show up for tasks your team can handle. Over a year, if your handyman can fix 100 minor issues instead of calling vendors, you save $15,000-20,000 in service fees. The software helps by routing simple work orders to internal staff first, only escalating to vendors when necessary.
Can I track internal technician performance?
Yes, you see completion rates, average time per task, and work quality through the same reporting as vendor work. If your maintenance person is taking twice as long as they should for routine tasks, or if locations keep reopening the same work order because it wasn't fixed properly, the data shows you where to provide training or reassign work.
What happens if internal staff can't fix the problem?
If internal staff can't fix the problem, you can escalate the work order to an external vendor right from your dashboard. This hand-off prevents wasted time and gives vendors better context before they even arrive on-site.