Work Order Management Software

The streamlined way to create, track, and complete work orders

Managing work orders can be a complex task, with many steps involved. ResQ’s work order software makes it easy to create and assign requests, track their status over time, and complete work orders, all while unlocking better data to run your facility management operations.

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Powering 10,000+ restaurants and vendors – from fast-food brands to Michelin Star restaurants

Create work orders in under 30 seconds on desktop or mobile

Asset-first approach that ensures every work order is associated with the right equipment through QR code tagging, complete with serial and warranty information, minimizing errors and ensuring accurate maintenance

Seamlessly get automated troubleshooting steps during the work order creation process

Make smarter repair vs replace decisions based on the cost and lifecycle of the asset

Source and assign work orders to external vendors or internal technicians

Save time sourcing vendors with a network of quality local vendors across 40+ categories in your area ready to complete work orders

Assign internal technicians or staff to complete projects where applicable

One centralized platform that improves communication, transparency, and speed of completion throughout the work order process

Keep track and ensure repair and maintenance tasks get completed

Track progress, assign tasks, and prioritize all work orders with a personalized daily menu

Spot work orders that are stuck in delays and expedite them with control over schedules

Set spend controls to empower your team to get work orders done without friction or delays

Give vendors a “not to exceed” limit for jobs and get immediately notified if they request an exception, so that you have oversight without needing to be on-site

Automatically get insights into work order completion, cost, and more

See insights and analytics on all work orders including preventative maintenance

Dig into spend data across all repairs and maintenance and improve asset management

Create custom reports and get them delivered hot directly to your inbox

Over 5,000 facilities manage their work orders on ResQ. Hear what they have to say

"We didn't want to be a small fish in a big pond. We wanted to be as big as some of these other restaurant groups. ResQ made it like we were one of those big fishes."

Terry Ubl

Vice President of Facilities

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“Before, my philosophy was really hands-on. Multiple calls, follow-ups, etc. Right now? Nothing. I can check ResQ in a minute on my Daily Menu to see all updates and approve invoices.”

Filippo Fiori

Co-Founder

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"I'm a vendor for ResQ. I'm a customer for ResQ. We're very glad that we decided to use the program. It's an excellent team experience."

Dan Melville and John Foberg

Owner - Brooklyn Ave Plumbing & Infrastructure Director - Emblem Health

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FAQ

What is work order management software?

A work order management system is a software solution designed to streamline and optimize repair and maintenance tasks and operations. Its purpose is to help maintenance teams manage and track work orders, maintenance requests, and maintenance tasks efficiently.

What is the importance of efficient work order management for maintenance teams?

Efficient work order management is crucial for maintenance teams to reduce downtime, increase productivity, and optimize maintenance operations. It helps maintenance managers with prioritizing and assigning tasks, tracking progress, and making data-driven decisions.

How do you evaluate work order software?

Key factors to consider when selecting a work order management system are ease of use and scalability. Evaluate the software’s ability to meet specific maintenance operations and workflow requirements, and if they have external vendors that you can tap into.

Further, evaluate the software’s support and training options, including customer support. Consider the software’s user interface and ease of use.

What are the benefits of implementing a work order management system?

Implementing a work order management system can improve efficiency and productivity by streamlining maintenance tasks and operations. It can help to automate workflows and reduce manual errors. It also allows teams to gain real-time visibility and control over maintenance tasks and work orders. Lastly, implementing a work order management software can result in significant cost savings and reduced downtime as issues get resolved faster.

What are common challenges in R&M operations?

Manual processes and paperwork can lead to inefficiencies and errors in maintenance operations. Work order software can improve workflows and reduce manual errors.

In addition, there is often a lack of visibility and communication among teams, which can lead to delays and inefficiencies.

Lastly, there may be difficulty in tracking and reporting on work orders, which can lead to inefficiencies and further errors. Implementing a work order system to track and report work orders can help solve these challenges and drive operational efficiency.

How does a CMMS compare to work order management software?

Work order management software is a type of CMMS that focuses on managing work orders and maintenance tasks. CMMS is a broader system that includes work order management, asset management, and inventory management.

How do you create an effective work order?

Essential elements of a work order include task description, priority, and assigned technician or vendor. Include all relevant information so the vendor or technician that works on resolving the work order can easily understand the relevant information.

Why is ResQ the best work order management software?

ResQ is a comprehensive facility management solution that helps operators to manage all their repairs and maintenance. Unlike other solutions, ResQ has an external vendor network that teams can choose from to solve their problems, while also assigning tasks to internal technicians and team members.