Customer Stories

Mico Cooling: A Million-Dollar Partnership Driving HVAC and Refrigeration Success Across NYC

Key successes

Company Background

Mico Cooling is a specialized HVAC, refrigeration, and cook line repair company serving the restaurant and hospitality sectors across New York City’s five boroughs. Known for its expertise and reliability, Mico Cooling is a trusted partner for clients requiring high-quality, responsive service for essential systems. With a customer-first focus, the company consistently delivers on its commitment to dependable repair and maintenance services.

Challenge

Despite their extensive experience, Mico Cooling sought a platform to simplify operations and enhance service efficiency. The team faced challenges managing customer communications, tracking job status, and handling collections across a growing client base. Mico Cooling needed a solution to expand their services while ensuring streamlined communication, timely invoicing, and complete transparency in operations.

Solution

In 2021, Mico Cooling partnered with ResQ to address these operational needs. Through ResQ’s all-in-one service platform, Mico Cooling transformed how they manage service calls, team performance, and client interactions. Key benefits included:

Service Expansion and Growth‍

Initially focused on refrigeration and cook line repairs, ResQ helped Mico Cooling reach a broader client base and expand their service offerings to include air conditioning maintenance. This was particularly valuable during cooling season when clients needed additional support.

Operational Visibility and Technician Performance‍

ResQ provided real-time visibility into daily calls, technician assignments, and call trends. This allowed Mico Cooling to track call volume across HVAC, refrigeration, and maintenance services, improving decision-making.

"The ease of the platform and the amount of information available is fantastic. We can see how our calls are trending, how technicians are performing, and the breakdown of each service area," says Suzanne from Mico Cooling. "Hearing directly from customers through reviews is also invaluable feedback."

Improved Communication with Customers‍

ResQ simplified the process of scheduling and confirming appointments. Through direct messaging, technicians could efficiently coordinate with customers and update job statuses.

"ResQ makes it so simple to communicate with our customers; everyone involved can access the information at a glance, and if someone’s out, the next person can step in seamlessly. This saves time for us and our customers.”

Reliable and Fast Collections‍

ResQ’s automated payments system ensured Mico Cooling received payments on time, eliminating the need to track outstanding invoices. This consistent cash flow reduced administrative burdens and allowed Mico Cooling to focus on their core services.

“We don’t have to chase payments with ResQ; knowing we’ll be paid within 15 days of invoice submission is a big advantage—it saves us time and helps us keep moving forward.”

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Conclusion

Since partnering with ResQ, Mico Cooling has optimized operations and positioned themselves for growth. Key outcomes include:

Over a million dollars in business has been generated through ResQ since 2021
Expanded service offerings to meet client needs across refrigeration, cook line, and air conditioning systems
Improved technician management and customer satisfaction through real-time performance insights
Enhanced communication efficiency through direct messaging and centralized appointment scheduling
Reduced administrative tasks and ensured timely collections through automated payments, allowing Mico Cooling to focus on scaling their services

With new technicians and expanded fleet capacity, Mico Cooling is prepared to meet rising demand and deliver high-quality service across NYC.

“Since starting with ResQ in 2021, I am thrilled to report that we have done more than a million dollars in business with ResQ. It's been an amazing partnership.”