Customer Stories

As a facility management platform, Dan prefers ResQ over all the others because it works with him, not against him, and helps him grow and manage his business.

ResQ Enhanced Client Communication and Responsiveness

ResQ’s platform has been instrumental in improving Brooklyn Avenue Plumbing’s response time to service calls. Dan noted that the simplicity and efficiency of ResQ allowed for quick communication with clients, ensuring that service calls were dispatched and handled promptly. “The response time is right away, and it’s just way simpler than the other platforms,” Dan said, highlighting how the platform’s integration across devices—email, phone, and tablets—ensured that he and his team could respond to service requests immediately. This seamless communication significantly enhanced client satisfaction.

‍New Business Opportunities

Since partnering with ResQ, Brooklyn Avenue Plumbing has seen a substantial increase in new clients. “In the last two years, I’ve picked up quite a lot of new clients via ResQ,” Dan shared, attributing this growth to the strong support from the ResQ team. The reliability of the platform and the immediate response time has made Brooklyn Avenue Plumbing a trusted partner for many clients. “I recommend ResQ to clients, and I don’t recommend other vendors to clients,” Dan stated, emphasizing the confidence he has in ResQ—a level of trust he has never extended to other platforms.‍

Faster Payments

One of the standout benefits of using ResQ is the favorable payment terms. Unlike other platforms with extended payment cycles, ResQ ensures that vendors like Brooklyn Avenue Plumbing receive payments quickly.

“The main benefit to ResQ is the terms. The terms are out of sight… ResQ terms are immediate."

This prompt payment system has been a game-changer for Dan, helping to maintain a healthy cash flow and allowing the business to operate smoothly without the financial strain caused by delayed payments.

Data Insights and Dashboard Utility

ResQ’s dashboard has provided Dan with access to valuable data that he would not have otherwise explored. “I have a dashboard affiliated with the platform that shows me a ton of information that I would never have created myself,” emphasized Dan.

The platform’s simplicity in presenting key metrics, such as service call volume, customer ratings, and monthly earnings, has made it easier for Dan and his team to monitor business performance. “Anything that makes my day easier, I’m on board with,” he emphasized, noting how the dashboard’s user-friendly interface has been particularly appreciated by his younger staff members, who rely on this data for strategic planning.

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Conclusion

ResQ has proven to be a vital tool for Brooklyn Avenue Plumbing, helping the company overcome the challenges of managing a high volume of service calls, securing new business opportunities, ensuring prompt payments, and providing valuable business insights. Dan Melville’s experience with ResQ highlights the platform’s effectiveness in streamlining operations, enhancing client relationships, and driving business growth.

For other vendors facing similar challenges, ResQ offers a reliable and efficient solution to improve both day-to-day operations and long-term business success. As Dan put it, “For me, it’s a beautiful setup.”